Give your client service representatives (CSRs) the phone and productivity skills they need to provide amazing client experiences and generate revenue. Enjoy courses totalling 6 CE hours:
- End the Phone Frenzy WATCH A PREVIEW: The Secret to Save 3+ Hours of Talk Time
- The Top 6 Skills for New CSRs WATCH A PREVIEW: Got CSR Turnover? Teach This Skill
- Everything You Need to Know About Scheduling WATCH A PREVIEW: Stop Saying Drop-Off: Say This Instead
- 20 Perfect Phone Scripts WATCH A PREVIEW: The Right Way to Place Callers on Hold
- How CSRs Can Save 6 Hours a Day WATCH A PREVIEW: How to Cut Checkout Time in Half
- Secrets to Keep Exams on Time WATCH A PREVIEW: How to Handle Clients Who Are Late to Appointments
WHAT YOU GET
- Team enrollment
- Unlimited 24/7 replay
- Handouts with step-by-step instructions and facilitator's guide
- Online tests
- 6 hours of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email firstname.lastname@example.org with your questions.
For delivery details, see our Terms and Conditions.