Fundamental Phone Skills: 3 Courses
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Product ID : fundamental_phone_skills

Fundamental Phone Skills: 3 Courses

Sale Price: $267.00
Compared at: $387.00
You Save: $120.00
Weight: Free Shipping

Description

Enjoy extra savings on 3 packs of CE courses for your entire team. Each course is one hour and includes unlimited playback of webinars, handout, online test, and CE certificate.

Course 1: 10 Phone Skills Every Receptionist Should Know is packed with scripts and will teach your client care team the proper greeting, placing callers on hold, taking messages, connecting calls, confirming appointments, and much more. Watch a preview in my video, Taking the Perfect Message.

Course 2: How to Triage Phone Calls will help your front-office staff ask the right questions to identify emergency situations, manage scheduling calls for sick patients who need to be seen today, and how to handle last-minute prescription refill requests. Watch a preview in my video, How to Triage a Call About a Sick Pet.

Course 3: Own the Phone: How to Lead Conversations will give lessons on beginning calls with welcoming attitudes, showing enthusiasm and empathy for callers, and leading the pace of calls when scheduling exams and procedures. Watch a preview in my video, Reclaim Control of Scheduling Calls.

For delivery details, see my Terms and Conditions.

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