These 3 one-hour courses will build skills so your client service team creates exceptional telephone experiences with clients.
Course 1: 10 Phone Skills Every Receptionist Should Know is packed with scripts and will teach your client care team the proper greeting, placing callers on hold, taking messages, connecting calls, confirming appointments, and much more. Watch a preview in my video, Taking the Perfect Message.
Course 2: How to Triage Phone Calls will help your front-office staff ask the right questions to identify emergency situations, manage scheduling calls for sick patients who need to be seen today, and how to handle last-minute prescription refill requests. Watch a preview in my video, How to Triage a Call About a Sick Pet.
Course 3: Own the Phone: How to Lead Conversations will give lessons on beginning calls with welcoming attitudes, showing enthusiasm and empathy for callers, and leading the pace of calls when scheduling exams and procedures. Watch a preview in my video, Reclaim Control of Scheduling Calls.
WHAT YOU GET
- Team enrollment
- Unlimited 24/7 replay
- Handouts with step-by-step instructions and facilitator's guide
- Online tests
- 3 hours of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
