Fundamental Phone Skills: 3 Courses
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Product ID : fundamental_phone_skills

Fundamental Phone Skills: 3 Courses

Sale Price: $267.00
Compared at: $387.00
You Save: $120.00
Weight: Free Shipping

Description

Give your client care team the skill-building they need to create exceptional phone experiences with clients.

Course 1: 10 Phone Skills Every Receptionist Should Know is packed with scripts and will teach your client care team the proper greeting, placing callers on hold, taking messages, connecting calls, confirming appointments, and much more. Watch a preview in my video, Taking the Perfect Message.

Course 2: How to Triage Phone Calls will help your front-office staff ask the right questions to identify emergency situations, manage scheduling calls for sick patients who need to be seen today, and how to handle last-minute prescription refill requests. Watch a preview in my video, How to Triage a Call About a Sick Pet.

Course 3: Own the Phone: How to Lead Conversations will give lessons on beginning calls with welcoming attitudes, showing enthusiasm and empathy for callers, and leading the pace of calls when scheduling exams and procedures. Watch a preview in my video, Reclaim Control of Scheduling Calls.

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. 

WHAT YOU GET

Each 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinars
  • Handouts
  • 1 hour of CE credit per course
  • Online tests
  • CE certificates

BONUS: Facilitator's Guide in every handout to implement training 

HOW TO WATCH RECORDED COURSES

Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime.

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions. 

For delivery details, see our Terms and Conditions.

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