Essential Phone Skills: 6 Courses
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Product ID : essential_phone_skills

Essential Phone Skills: 6 Courses

Sale Price: $495.00
Compared at: $774.00
You Save: $279.00
Weight: Free Shipping

Description

The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Answering phones at a veterinary hospital requires compassion, empathy, alertness and professionalism. Use courses to train new hires and refresh skills of seasoned employees.

Essential Phone Skills includes 6 one-hour courses:
1. 10 Phone Skills Every Receptionist Should Know
2. Own the Phone: How to Lead Conversations
3. Phone Scripts That Gain New Clients
4. Take Control of Scheduling Calls
5. 5 Golden Rules to Impress Callers
6. Follow-Up Calls That Increase Patient Visits

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. 

WHAT YOU GET

Each 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinars
  • Handouts
  • 1 hour of CE credit per course
  • Online tests
  • CE certificates

BONUS: Facilitator's Guide in every handout to implement training 

HOW TO WATCH RECORDED COURSES

Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.

For delivery details, see our Terms and Conditions.

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