Core Skills for Receptionists: 12 Courses
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Product ID : core_skills

Core Skills for Receptionists: 12 Courses

Sale Price: $990.00
Compared at: $1,548.00
You Save: $558.00
Weight: Free Shipping


Do you want your client-service team to deliver 5-star service over the telephone and when clients visit your veterinary hospital? We’ve organized 12 of our most popular courses into a training curriculum.

Core Skills for Receptionists includes 12 one-hour courses:

  1. 10 Phone Skills Every Receptionist Should Know
  2. Secrets to Lead Phone Shoppers to Become New Clients
  3. Take Control of Scheduling Calls
  4. Follow-Up Calls That Increase Patient Visits
  5. How to Talk to Clients About Money
  6. Ways Receptionists Can Market Your Practice
  7. How to Improve Appointment Scheduling
  8. 10 Client Service Improvements You Can Do Today
  9. Creating Great First Impressions for New Clients
  10. How to Deal With Jerks
  11. Missed Opportunities Over the Phone
  12. How to Keep Doctors on Time

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. 


Each 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinars
  • Handouts
  • 1 hour of CE credit per course
  • Online tests
  • CE certificates

BONUS: Facilitator's Guide in every handout to implement training 


Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime.


Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email with questions. 

For delivery details, see our Terms and Conditions.


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