Course 1: Get Your Pharmacy Back will teach you how to stop internet and retail pharmacies from steal your pharmacy business, which is 25% to 30% of income. You'll love my advice on how to set up proactive refill strategies, use texting to erase hours of time-sucking phone calls for refills, how Amazon changed pet owners’ demand for home delivery, and ways to respond when clients want prescriptions filled by another pharmacy. Watch a preview in my view, "I want to steal your pharmacy!" says Chewy.com, Walmart, Amazon, and..
Course 2: Best Practices for Financial Conversations will strengthen your ability to talk about money with clients. You'll learn how to assess whether clients have financial concerns, explain your fees with confidence, offer multiple payment choices, share financial policies, and express empathy when clients have financial worries. Watch a preview in my video, Does This Client Have Money Concerns?
Course 3: What Millennial Clients Want From Your Veterinary Clinic. Learn how to communicate with and engage the generation who checks their smartphones 43 times a day. Watch a preview in my video, Turn 8 Hours of Calls Into 8 Minutes of Texts.
WHAT YOU GET
- Team enrollment
- Unlimited 24/7 replay
- Handouts with step-by-step instructions and facilitator's guide
- Online tests
- 3 hours of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
