Best of 2020: 3 Courses
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Product ID : best_of_2020

Best of 2020: 3 Courses

Sale Price: $267.00
Compared at: $387.00
You Save: $120.00
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Enjoy my top three courses of 2020 picked by thousands of learners. 

Course 1: Calm Fractious Clients With These 10 Perfect Phrases

Even the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. I want to help you guide clients back to kindness and respectful relationships. Get conflict-resolution solutions to these 10 stressful situations:

  1. When clients’ calls don’t get answered and roll to voicemail
  2. When you ask for consent before starting life-saving care and clients scream, “It’s all about the money!”
  3. When clients can’t get an appointment right away
  4. When the f-bomb explodes
  5. When a client yells, “So if I can’t pay, you’re going to let my dog die?”
  6. When a client asks, “It’s how much?”
  7. When a client won’t answer her phone during curbside care
  8. When a client questions your COVID curbside protocols, “Why can’t I come inside with my pet?”
  9. When a 1-star review shocks you
  10. When you ultimately need to fire a client

Watch a preview of this course: Have Clients Gone COVID Crazy?

Course 2: The 10 Best Receptionist Tips EVER

Your client care team is the face and voice of your veterinary hospital. But does your service match the quality of your medicine? It must for your practice to grow and thrive. Clients who have excellent experiences spend 140% more. Let me teach skills to your front-desk team that will result in amazing client interactions (and more revenue). What you’ll learn: 

  1. The best customer service greetings
  2. The right way to place callers on hold
  3. This tip will surprise you (I will reveal it in the recorded webinar.)
  4. What to say when clients can’t get an appointment right away
  5. The non-salesy way to ask new clients to book now
  6. Why you need to talk “with” rather than “at” callers
  7. The #1 question to ask to keep exams on time
  8. How to connect calls to the medical team
  9. Tricks to lower your call volume
  10. Set expectations on when clients will actually get returned calls (and how doctors should manage their voicemail)

Watch a preview of this course: My #1 Tip for Client Care Teams

Course 3: Word Makeovers That End Client Confusion

Getting clients to accept your medical advice requires that your team communicates clearly. Use simple, straightforward, and easy-to-understand veterinary vocabulary. When clients are confused, they defer or decline care. Pets don’t get needed treatments. You lose revenue. It’s that clear-cut. What you’ll learn:

  • Recognize body language that flags clients’ confusion or worry
  • How to show empathy and confidence
  • Word makeovers for the top veterinary vocabulary mistakes
  • Scripts for everyday exam room conversations (or curbside care)
  • Client education hacks that will increase understanding

Watch a preview of this course: Are your words confusing clients?

Courses are RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. 


Each 1-hour course includes:

  • Team enrollment
  • Unlimited replay of recorded webinars
  • Handouts
  • 1 hour of CE credit per course
  • Online tests
  • CE certificates

BONUS: Facilitator's Guide in every handout to implement training 


Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime. 


Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email with questions. 

For delivery details, see our Terms and Conditions.



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