Get advice and scripts on conflict-resolution techniques to rescue client relationships.
Course 1: Managing Bad Clients: Google-Seekers, discount divas, and obnoxious smartphone users will teach you how to respond when clients consult Dr. Google, stop pet owners from texting during exams, and how to stop discounts that can hurt your bottom line and attract the wrong kind of clients. Watch a preview in my video, Get the #$@&%*! Off Your Phone.
Course 2: How to Succeed With Demanding Clients will give you conflict-resolution techniques when clients question the need for an exam to get medication refills, drug-monitoring tests, ask for discounts because "I paid for the west wing of your hospital," and many more challenging characters. Watch a preview in my video, Tame the Monsters!
Course 3: How to Prevent Client Complaints and Bad Reviews will show you how to avoid the nightmare of negative reviews and what to do when they happen. Learn how to be professional and gracious in your response, get templates of what to say, and how to politely fire problem clients. Watch a preview in my video, How to Fire Problem Clients.
WHAT YOU GET
- Team enrollment
- Unlimited 24/7 replay
- Handouts with step-by-step instructions and facilitator's guide
- Online tests
- 3 hours of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names print on CE certificates. Your training manager also may view learner progress reports and add or remove learners anytime.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
