Phone Skills Checkup: 12-Month Program
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Product ID : phone_checkup

Phone Skills Checkup: 12-Month Program

Price: $1,999.00
Weight: Free Shipping

Description

Phone Skills Checkup will train your team and give them expert feedback to improve callers’ experiences. Your team will receive:

  • 4 recorded webinars on “10 Phone Skills Every Receptionist Should Know,” “Phone Scripts That Gain New Clients,” “Take Control of Scheduling Calls” and “Follow-Up Calls That Increase Patient Visits.” Each webinar includes unlimited playback, 1 hour of CE credit, a handout, a test and a CE certificate.
  • 20 recorded calls to your hospital for 12 months (5 calls per quarter)
  • A scorecard for each recorded call with tips and scripts on improving call experiences
  • A quarterly conference call to coach your team
  • A notebook to store training materials and employee scorecards 

You will have an introductory conference call to discuss your training goals. Your online order grants us permission to record calls to your hospital for training purposes.

Because this is an intensive coaching program, enrollment is limited to five hospital teams in 2019. Two of five enrollments have been sold.

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