Take Control of Scheduling Calls
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Product ID : scheduling_calls

Take Control of Scheduling Calls

Price: $129.00
Weight: Free Shipping

Description

When clients call your veterinary hospital to schedule exams, surgeries and dental procedures, receptionists must lead the conversations in order to efficiently manage the length of calls and to provide five-star service. What you’ll learn:

  • Establish your role as the leader of the call
  • Questions to ask to identify the correct appointment length
  • Manage the length of calls, booking appointments in under 3 minutes
  • Chose the right appointment length based on the reason for the medical visit
  • Wrap up conversations with chatty clients
  • Guide clients to less busy days for preventive checkups
  • Secrets to offer same-day appointments for sick patients
  • Use the two-yes-options technique to guide callers to specific times and days
  • Stay on time with best practices in scheduling techniques
  • Handle new client paperwork in advance, which benefits everyone
  • Use a surgical and dental point system to maximize the number of procedures
  • Use online booking tools that let clients request appointments
  • Train clients to be on time by setting expectations during scheduling calls
  • Confirm appointments with calls, emails and texts

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.

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