Own the Phone: How to Lead Conversations
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Product ID : own_the_phone

Own the Phone: How to Lead Conversations

Price: $129.00
Weight: Free Shipping


Hurry! This is the last time to purchase any online course for the current price of $99. After January 1, 2019, all courses will be $129. Get in on the savings now.

The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Your reception team needs to lead every conversation, communicating with confidence and professionalism. What you’ll learn:

  • Assess employees’ phone skills instead of “I had no idea what my employees were telling callers”
  • Begin calls with welcoming attitudes
  • Show enthusiasm and empathy for callers
  • Lead the pace of calls when scheduling exams and procedures
  • Manage hold time efficiently
  • Be professional, even when callers become demanding

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.


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