Own the Phone: How to Lead Conversations

Hurry! This is the last time to purchase any online course for the current price of $99. After January 1, 2019, all courses will be $129. Get in on the savings now.

The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Your reception team needs to lead every conversation, communicating with confidence and professionalism. What you’ll learn:

• Assess employees’ phone skills instead of “I had no idea what my employees were telling callers”
• Begin calls with welcoming attitudes
• Show enthusiasm and empathy for callers
• Lead the pace of calls when scheduling exams and procedures
• Manage hold time efficiently
• Be professional, even when callers become demanding

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

For delivery details, see our Terms and Conditions.