Own the Phone: How to Lead Conversations

The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Your reception team needs to lead every conversation, communicating with confidence and professionalism. What you’ll learn:

• Assess employees’ phone skills instead of “I had no idea what my employees were telling callers”
• Begin calls with welcoming attitudes
• Show enthusiasm and empathy for callers
• Lead the pace of calls when scheduling exams and procedures
• Manage hold time efficiently
• Be professional, even when callers become demanding 

WATCH A PREVIEW: Reclaim Control of Scheduling Calls

WHAT YOU GET

This 1-hour course includes:

• Team enrollment
• Unlimited replay of recorded webinar
• Handout
• 1 hour of CE credit
• Online test
• CE certificate

BONUS: Facilitator's Guide to implement training 

HOW TO WATCH ECORDED COURSES

Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. This course is RACE approved by the American Association of Veterinary State Boards and New York State Department of Education. 

HOW TO MANAGE LEARNERS

Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager also may view learner progress reports and add or remove learners any time. 

HOSPITAL USE GUIDELINES

Online courses are for individual hospital use only. Multi-location hospitals will need to enroll each location separately. We offer savings for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with questions.