Product ID : own_the_phone
Own the Phone: How to Lead Conversations
Price: $129.00
Weight: Free Shipping
Description
Hurry! This is the last time to purchase any online course for the current price of $99. After January 1, 2019, all courses will be $129. Get in on the savings now.
The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Your reception team needs to lead every conversation, communicating with confidence and professionalism. What you’ll learn:
- Assess employees’ phone skills instead of “I had no idea what my employees were telling callers”
- Begin calls with welcoming attitudes
- Show enthusiasm and empathy for callers
- Lead the pace of calls when scheduling exams and procedures
- Manage hold time efficiently
- Be professional, even when callers become demanding
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
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