How to Triage Phone Calls
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Product ID : triage_calls

How to Triage Phone Calls

Price: $129.00
Weight: Free Shipping


Your client care team needs to promptly and professionally respond to pet owners when they call with urgent requests. You want to retain clients and deliver timely patient care. What you'll learn:

  • Ask questions to identify emergency situations
  • Manage scheduling calls for sick patients who need to be seen today
  • How to handle last-minute prescription refill requests
  • Quickly connect callers when pets are experiencing medical emergencies

BONUS: Facilitator's guide to help your team set goals from the training 

Watch a preview of this course in my short video: How to Triage a Call About a Sick Pet

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit 

For delivery details, see our Terms and Conditions.


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