Callers Hate to Hold: Solutions to Manage Hold-Time
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Product ID : hold_time

Callers Hate to Hold: Solutions to Manage Hold-Time

Price: $99.00
Weight: Free Shipping

Description

When existing and prospective clients call your veterinary hospital, 70% of calls will get placed on hold. Your front-desk team needs to treat the hold button with respect and efficiently manage multiple callers. What you’ll learn:

  • Rules for when and how to place callers on hold
  • What to say when you must initially place a caller on hold
  • Techniques to juggle multiple incoming calls
  • Give callers an option to hold or receive a call back
  • How to get backup support when you get a tsunami of calls
  • How to properly connect calls
  • Use texting services and direct-dial lines to lessen front-desk volume
  • Relocate your phone receptionist
  • Schedule callback times for the medical team
  • What callers should hear while holding

BONUS: Facilitator's guide to help your team set goals from the training

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate

For delivery details, see our Terms and Conditions.

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