Be a Telephone Superstar
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Product ID : telephone_superstar

Be a Telephone Superstar

Price: $129.00
Weight: Free Shipping

Description

Prospective and existing clients will get first impressions of your medical care based on call experiences. Did you know 9 of 10 consumers will pay more to ensure superior customer experiences? Every employee at your veterinary clinic needs to be a telephone superstar. What you’ll learn:

  • Welcome callers with a smile and concise greeting
  • Ask permission before placing callers on hold, and then showing appreciation
  • Avoid gaps in phone coverage with smart employee scheduling and backup plans
  • Juggle callers and visiting clients with grace and proficiency
  • Make emotional connections that engage callers and build relationships
  • Screen and connect calls correctly
  • Anticipate lots of questions—and be prepared to share which services pets will need
  • Manage call time so you’re friendly yet efficient—and politely wrap up calls
  • Guide callers through the scheduling process
  • Tame troublesome callers professionally
  • Close calls with details so callers remember you and your veterinary hospital

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.

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