5 Phone Mistakes Receptionists Make
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Product ID : 5_phone_mistakes

5 Phone Mistakes Receptionists Make

Price: $129.00
Weight: Free Shipping

Description

Hurry! This is the last time to purchase any online course for the current price of $99. After January 1, 2019, all courses will be $129. Get in on the savings now.

The telephone is the most used piece of equipment in your veterinary hospital, yet employees may have the least amount of training on how to correctly use it. Weak phone skills may leave existing and prospective clients with negative impressions of your hospital. Learn how to correct:

  1. Sounding abrupt in your greeting
  2. Ignoring callers’ emotions and failing to engage them
  3. Failing to listen and slipping into spiel mode
  4. Killing the service experience with phrases of “no problem” and “our computers are slow”
  5. Missing opportunities to influence callers’ decisions to seek care

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.

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