10 Phone Skills Every Receptionist Should Know

Receptionists are the face of your veterinary hospital. You want every caller to experience prompt and professional service. Being an excellent communicator over the phone gives callers confidence in the veterinary care that your hospital provides. What you’ll learn:

1. How to answer the phone with a smile
2. Place callers on hold
3. Juggle multiple phone lines
4. Establish rapport with callers
5. Take the perfect message
6. Transfer calls
7. Schedule exams efficiently
8. Get price shoppers to become new clients
9. Confirm exams and surgeries
10. Be a good listener

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

For delivery details, see our Terms and Conditions.