Word Makeovers That End Client Confusion
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Product ID : word_makeovers

Word Makeovers That End Client Confusion

Price: $129.00
Weight: Free Shipping


Getting clients to accept your medical advice requires that your team communicates clearly. Use simple, straightforward, and easy-to-understand veterinary vocabulary. When clients are confused, they defer or decline care. Pets don’t get needed treatments. You lose revenue. It’s that clear-cut. What you’ll learn:

  • Recognize body language that flags clients’ confusion or worry
  • How to show empathy and confidence
  • Word makeovers for the top veterinary vocabulary mistakes
  • Scripts for everyday exam room conversations (or curbside care)
  • Client education hacks that will increase understanding

BONUS: Facilitator's guide to help your team implement the training

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar 
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate

Watch a quick preview of this course: Are your words confusing clients?

Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new subject each month. 

For delivery details, see our Terms and Conditions. This course will be CE eligible through November 2022 and includes ongoing access.


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