The 10 Best Receptionist Tips EVER
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The 10 Best Receptionist Tips EVER

Sale Price: $99.00
Compared at: $129.00
You Save: $30.00
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Hurry! Enjoy the lower price of $99 by registering for the live webinar now. The price will increase to $129 after the live webinars air.  

Two live broadcasts will be on August 20, 2020, and YES your team may attend both:

Session 1: 9 am Pacific | 10 am Mountain | 11 am Central | 12 pm Eastern

Session 2 (repeat): 12 pm Pacific | 1 pm Mountain | 2 pm Central | 3 pm Eastern

Available on-demand after August 21, 2020. 

Your client care team is the face and voice of your veterinary hospital. But does your service match the quality of your medicine? It must for your practice to grow and thrive. Clients who have excellent experiences spend 140% more. Let me teach skills to your front-desk team that will result in amazing client interactions (and more revenue). What you’ll learn: 

  1. The best customer service greetings
  2. The right way to place callers on hold
  3. This tip will surprise you (I will reveal it during the live training on Aug. 20.)
  4. What to say when clients can’t get an appointment right away
  5. The non-salesy way to ask new clients to book now
  6. Why you need to talk “with” rather than “at” callers
  7. The #1 question to ask to keep exams on time
  8. How to connect calls to the medical team
  9. Tricks to lower your call volume
  10. Set expectations on when clients will actually get returned calls (and how doctors should manage their voicemail)

BONUS: Facilitator's guide to help your team set goals from the training 

This CE course for your entire team includes:

  • Live and recorded webinars
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate
  • Unlimited playback of recorded webinar 

Watch a quick preview of this course: My #1 Tip for Client Care Teams

Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new subject each month. 

For delivery details, see our Terms and Conditions. This course will be CE eligible through August 2022 and includes ongoing access.


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