How to Handle Challenging Callers
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Product ID : challenging_callers

How to Handle Challenging Callers

Price: $129.00
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Your front-office team needs to handle challenging callers with grace and professionalism. Learn techniques to be calm and confident while you turnaround angry callers into happy clients. Focus on what you can do, offering solutions to callers. Get advice on controlling your emotions and to be pleasant even when a caller shouts obscenities. You’ll learn how to successfully resolve these everyday situations when a caller:

  • Demands to talk with the doctor, who isn’t available
  • Has a sick pet but your schedule is full
  • Overshares a volume of information about her pet’s symptoms when scheduling
  • Needs a prescription refilled immediately
  • Asks what you charge for dental procedures because her veterinarian’s price is outrageous

Watch a 2-minute preview of this course: "I need to speak to the doctor NOW!"

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

BONUS: Facilitator's guide to help your team set goals from the training

For delivery details, see our Terms and Conditions.


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