How to Engage Callers
Click to enlarge
Product ID : engage_callers

How to Engage Callers

Sale Price: $99.00
Compared at: $129.00
You Save: $30.00
Weight: Free Shipping


Hurry! Enjoy the lower price of $99 by registering for the live webinar now. The price will increase to $129 after the live webinars air.

Two live broadcasts will be on August 15, 2019, and YES you can do both:
Session 1: 9 am PT | 10 am MT | 11 am CT | 12 pm ET
Session 2: 12 pm PT | 1 pm MT | 2 pm CT | 3 pm ET

Available on-demand after August 16, 2019.

When you answer calls at a veterinary hospital, you’re an appointment scheduler, pharmacy clerk, 911 operator, and price adviser. You need to be prepared to handle a variety of calls in an efficient, professional manner. Building rapport and trust with callers—whether new or existing clients—is a core communication skill that affects the outcome of conversations (and your hospital’s revenue). Packed with tips and techniques, this course will teach you how to:
  • Knock callers’ socks off with an engaging greeting
  • Use callers’ and pets’ names in conversations to build trust
  • Be inquisitive, asking questions to tailor the information you’ll provide (don’t go into spiel mode)
  • Show emotions from empathy to excitement
  • Share your personality (don’t be a robot)
  • Intentionally listen to the caller’s questions before providing answers
  • Connect calls with purpose
  • Ask for the appointment with yes-or-yes choices (or you don’t get it)
  • Provide short, straight-forward answers (and have efficient call time)
  • Summarize the conversation and close with a thank-you

BONUS: Facilitator's guide to help your team set goals from the training

This CE course for your entire team includes:

  • 2 live webinars on Aug. 15, 2019 with Q&A
  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

BONUS: Facilitator's guide to help your team set goals from the training

For delivery details, see our Terms and Conditions.


E-mail to a friend

Product Reviews

Login or Register to write the first review.

Products You May Like

60 Client Service Ideas in 60 Minutes
$129.00 $99.00
It’s How Much? Show Value for Fees
$129.00 $99.00
How to Handle Challenging Callers
$129.00 $99.00
Get Your Pharmacy Back
Capture Compliance in the Exam Room
$129.00 $99.00