How to Engage Callers
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Product ID : engage_callers

How to Engage Callers

Price: $129.00
Weight: Free Shipping

Description

When you answer calls at a veterinary hospital, you’re an appointment scheduler, pharmacy clerk, 911 operator, and price adviser. You need to be prepared to handle a variety of calls in an efficient, professional manner. Building rapport and trust with callers—whether new or existing clients—is a core communication skill that affects the outcome of conversations (and your hospital’s revenue). Packed with tips and techniques, this course will teach you how to:
  • Knock callers’ socks off with an engaging greeting
  • Use callers’ and pets’ names in conversations to build trust
  • Be inquisitive, asking questions to tailor the information you’ll provide (don’t go into spiel mode)
  • Show emotions from empathy to excitement
  • Share your personality (don’t be a robot)
  • Intentionally listen to the caller’s questions before providing answers
  • Connect calls with purpose
  • Ask for the appointment with yes-or-yes choices (or you don’t get it)
  • Provide short, straight-forward answers (and have efficient call time)
  • Summarize the conversation and close with a thank-you

BONUS: Facilitator's guide to help your team set goals from the training

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit
BONUS: Facilitator's guide to help your team set goals from the training

For delivery details, see our Terms and Conditions.

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