End Drop-Off Disasters: How to Do Admissions and Discharges
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End Drop-Off Disasters: How to Do Admissions and Discharges

Sale Price: $99.00
Compared at: $129.00
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Hurry! Enjoy the lower price of $99 by registering for the live webinar now. The price will increase to $129 after the live webinars air.  

Two live broadcasts will be on July 16, 2020, and YES you may attend both:

Session 1: 9 am Pacific | 10 am Mountain | 11 am Central | 12 pm Eastern

Session 2 (repeat): 12 pm Pacific | 1 pm Mountain | 2 pm Central | 3 pm Eastern

Available on-demand after July 17, 2020. 

Mornings at your veterinary hospital are a HOT MESS. Six clients are waiting in line to admit their pets for surgery and dentistry. Two client care teammates scramble to quickly help clients and answer calls. The last person in line shouts, “Can’t you find more people to help? I’m late for work!” REALLY?

This disaster was actually self-induced. Many hospital teams instruct clients to “drop-off” patients for procedures. I will teach you how to stop the yelling, stop the chaos, and stop the morning rush hour at your front desk. You will learn:

  • How to schedule admission appointments and tips to prioritize who checks in first
  • Get paperwork done before the day of the procedure
  • Send confirmations that set expectations and train clients to check in on time (includes templates)
  • Book discharge appointments rather than “catching” doctors between exams to talk with clients
  • Leverage veterinary nurses and assistants to support admissions and discharges

BONUS: Facilitator's guide to help your team set goals from the training

Watch a 3-minute preview of this course in my video: End Drop-Off Disasters

This CE course for your entire team includes:

  • 2 live webinars on July 16, 2020
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate
  • Unlimited playback of recorded webinar

Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new subject each month.

For delivery details, see our Terms and Conditions. This course will be CE eligible through June 2022 and includes ongoing access.


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