Product ID : fractious_clients
Calm Fractious Clients With These 10 Perfect Phrases
Price: $129.00
Weight: Free Shipping
Description
Even the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. I want to help you guide clients back to kindness and respectful relationships. Get conflict-resolution solutions to these 10 stressful situations:
1. When clients’ calls don’t get answered and roll to voicemail
2. When you ask for consent before starting life-saving care and clients scream, “It’s all about the money!”
3. When clients can’t get an appointment right away
4. When the f-bomb explodes
5. When a client yells, “So if I can’t pay, you’re going to let my dog die?”
6. When a client asks, “It’s how much?”
7. When a client won’t answer her phone during curbside care
8. When a client questions your COVID curbside protocols, “Why can’t I come inside with my pet?”
9. When a 1-star review shocks you
10. When you ultimately need to fire a client
BONUS: Facilitator's guide to help your team set goals from the training
Your team enrollment includes:
• Unlimited playback of recorded webinar
• Handout
• Online test
• 1 hour of CE credit
• CE certificate
Watch a preview of this course: Have Clients Gone COVID Crazy?
Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new topic each month.
For delivery details, see our Terms and Conditions. This course will be CE eligible through December 2022 and includes ongoing access.
1. When clients’ calls don’t get answered and roll to voicemail
2. When you ask for consent before starting life-saving care and clients scream, “It’s all about the money!”
3. When clients can’t get an appointment right away
4. When the f-bomb explodes
5. When a client yells, “So if I can’t pay, you’re going to let my dog die?”
6. When a client asks, “It’s how much?”
7. When a client won’t answer her phone during curbside care
8. When a client questions your COVID curbside protocols, “Why can’t I come inside with my pet?”
9. When a 1-star review shocks you
10. When you ultimately need to fire a client
BONUS: Facilitator's guide to help your team set goals from the training
Your team enrollment includes:
• Unlimited playback of recorded webinar
• Handout
• Online test
• 1 hour of CE credit
• CE certificate
Watch a preview of this course: Have Clients Gone COVID Crazy?
Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new topic each month.
For delivery details, see our Terms and Conditions. This course will be CE eligible through December 2022 and includes ongoing access.
Purchase
E-mail to a friend
Please complete this form.
All fields are required.
All fields are required.