Calm Fractious Clients With These 10 Perfect Phrases

Even the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. I want to help you guide clients back to kindness and respectful relationships. Get conflict-resolution solutions to these 10 stressful situations:

1. When clients’ calls don’t get answered and roll to voicemail
2. When you ask for consent before starting life-saving care and clients scream, “It’s all about the money!”
3. When clients can’t get an appointment right away
4. When the f-bomb explodes
5. When a client yells, “So if I can’t pay, you’re going to let my dog die?”
6. When a client asks, “It’s how much?”
7. When a client won’t answer her phone during curbside care
8. When a client questions your COVID curbside protocols, “Why can’t I come inside with my pet?”
9. When a 1-star review shocks you
10. When you ultimately need to fire a client
BONUS: Facilitator's guide to help your team set goals from the training

Your team enrollment includes:
• Unlimited playback of recorded webinar
• Handout
• Online test
• 1 hour of CE credit
• CE certificate

Watch a preview of this course: Have Clients Gone COVID Crazy?

Upgrade your CE experiences with my 2020 Training Package, which includes this course and 12 one-hour CE courses with a new topic each month.

For delivery details, see our Terms and Conditions. This course will be CE eligible through December 2022 and includes ongoing access.