When explaining diagnoses and treatment solutions to clients, veterinarians and technicians need to be confident communicators. Your communication and case presentation skills will influence clients’ decisions to seek treatment for their pets’ conditions. What you’ll learn:
- Establish initial rapport and gather information from pet owners
- Understand how people learn so you may have collaborative partnerships
- Use positive body language when presenting treatment plans
- Engage clients with visual aids to help them see “inside” pets and understand diagnoses
- Provide the right amount of information, neither holding back or overloading
- Involve clients in shared decision-making and ask for commitments to treat
- Share trusted resources because clients may consult Dr. Google when they leave
- Schedule treatment at checkout and set medical callbacks
- Get ways to respond when clients decline care
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
