Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users
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Product ID : managing_bad_clients

Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users

Price: $129.00
Weight: Free Shipping


More than 75% of pet owners use the Internet to access pet health information before they pick up the telephone to make veterinary appointments. Dr. Google may join you in the exam room when a client pulls out his smartphone and searches while you explain his pet’s condition. Next, the client begins texting and asks you to talk to a friend about the diagnosis. Another client adopts a puppy but says she’s going to the low-cost spay and neuter clinic for her dog’s surgery. How can you protect client relationships and correct these bad behaviors? What you’ll learn:

  • How to acknowledge pet owners’ online research efforts, and then provide solutions
  • How to position your team as the No. 1 trusted resource for pet health information
  • Tips on setting up your hospital’s free YouTube channel and ideas for videos that pet owners seek
  • Stop clients from texting and cell phone usage that interferes with exam communication
  • Productive, educational ways to use cell phones for effective client education
  • Why discounts can hurt your bottom line and clients’ perceptions of value
  • How to explain your surgeries and vaccines without trash-talking low-cost providers
  • Use forward booking to ensure future preventive care

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit 

For delivery details, see our Terms and Conditions.


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