You want mutually respectful client relationships, but some pet owners are jerks. Get solutions to tame rude clients and reward the behavior you want. Learn how to deal with these challenging clients:
- Texting Teresa is addicted to her cell phone, texting throughout her pet’s exam
- Bossy Bob shouts “If I can’t pay, you’re just going to let my pet die?”
- Internet Irene says she knows what’s wrong with her dog, “I Googled it.”
- Suspicious Suzie asks, “Why are your prices so high? I can get my vaccines cheaper at a shot clinic or the feed store.”
- Price-match Paul demands that you match an Internet pharmacy’s price for his pet’s medications
- Expletive Ed curses and belittles employees
Watch a preview of this course in my short video: Tame the Challenging Caller
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
