How to Talk to Clients About Money

Your healthcare team’s ability to confidently explain financial information to clients impacts their decisions to accept veterinary care. Most clients will stop treatment of a sick or injured animal at $1,450. A recent study found that cost limited treatment in 38% of cases. Another 32% report that cost influenced his or her decisions to treat, and 41% of respondents cite that cost was not a factor at all. What you’ll learn:

• Presenting treatment plans using body language and teaching tools
• Utilizing your healthcare team to present treatment plans and financing choices
• Responding when clients decline care
• Offering payment plans through third-party financing, including a list of providers
• Staging care when clients cannot accept Plan A
• Collecting deposits for life-saving emergencies
• Offering choices when clients have limited financial resources or no money

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

For delivery details, see our Terms and Conditions.