Your team strives for mutually respectful client relationships but sometimes pet owners are RIDICULOUS! Scream inside your head, not at clients. Then use my conflict-resolution techniques to help you provide solutions to these real-life practice situations. You’ll rescue client relationships, get patients the care they need, and be seen as a respected professional. You’ll learn to solve:
- “Not-getting-my-way Nadine” questions why her pet needs an exam annually to refill a prescription
- “Not-testing Tina” questions why you won’t refill chronic medication when her pet is overdue for diagnostic tests
- “Doc-didn’t-do-exam Doug” complains he’s not paying for an exam because the doctor “just petted my cat”
- “Coming-here-for-years Carrie” wants a discount because she paid for the west wing of your hospital (or so she thinks)
- “Last-minute Lisa” demands that her sick pet is seen at 2 p.m. on a Friday after waiting a week to call you and doesn't want to go to the emergency clinic
- “Backout Bob” signs a consent for treatment but refuses to pay because it costs too much
BONUS: Facilitator's guide to help your team set goals from the training
Watch a preview of this course in my short video: Tame the Monsters! How to Succeed With Demanding Clients
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions. This course will be CE eligible through April 2021 and includes ongoing access.
