How to Prevent Client Complaints and Bad Reviews
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Product ID : prevent_bad_reviews

How to Prevent Client Complaints and Bad Reviews

Price: $129.00
Weight: Free Shipping

Description

Did you know 70% of people who complain hope to receive a response? When switching veterinary hospitals, 3 out of 10 pet owners left due to service issues compared to 1 out of 10 for the cost of services. Only 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Bad reviews can plague your practice because 92% of consumers read online reviews. What you’ll learn:

  • See complaints as opportunities for service improvements
  • Why you need to respond with the speed of a Greyhound
  • Identify the reviewer and investigate the situation
  • How to be professional and gracious in your response
  • Get templates that reduce errors, use brand tone of voice and let you personalize responses
  • Take conversations offline where you can listen and reason with complainers without the Internet audience
  • Treat jerks with genuine respect, even when reviews are ridiculous
  • How to politely fire problem clients
  • Use email surveys to get immediate feedback after visits so you can provide solutions before emotions escalate
  • Ways to encourage 5-star reviews

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.

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