Emotions may escalate during conversations with veterinary clients. Learn the right words and body language to use when responding to difficult pet owners. Get tips on being a confident communicator. Find out how to manage clients’ emotions so patients get needed medical care. You’ll learn how to deal with:
- High-maintenance Helen
- F-bomb Frank
- Just-do-everything Ed
- Price-sensitive Paula
- Dental dodging Dan
- No-money Nancy
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
