What’s good for the health of your patients is good for the health of your practice. Laboratory services could comprise 20% to 25% of your gross income. Your entire team needs to have confident conversations about preventive screening, sick-patient workups and preanesthetic testing. This course includes resources and prevalence data for U.S. and Canadian practices. What you’ll learn:
- Understand local prevalence data and how to teach clients about risk factors
- Use repetition of the message from the receptionist, technician and veterinarian to gain acceptance
- Avoid wiggle words that could kill compliance
- Get scripts to explain the value of preventive diagnostics, including early detection screening,
- intestinal parasite testing, heartworm/tick testing, urinalysis, and feline leukemia/FIV/feline
- heartworm testing
- Explain preanesthetic testing and your anesthetic protocols
- Share lab results to increase clients’ understanding and show value for diagnostic testing
BONUS: Facilitator's guide to help your team set goals from the training
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
