Whether a new or existing client is visiting your hospital, you need to create the perfect veterinary visit to encourage ongoing care and increase referrals. What you’ll learn:
- Manage the scheduling call, from setting the right appointment length to confirming contact information
- Greet clients and patients by name upon arrival, varying the greeting based on the reason for the visit
- Set client expectations at check-in and in the exam room
- Efficiently use exam time for history taking, explaining findings, recommending procedures and follow-up care
- Schedule the next preventive care exam or follow-up care at checkout
- Create value for veterinary care, presenting service first and price last
- Collect payment
- Confirm future reminders at checkout, ensuring recurring care
- Enter callbacks
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
