Creating the Perfect Veterinary Visit

Whether a new or existing client is visiting your hospital, you need to create the perfect veterinary visit to encourage ongoing care and increase referrals. What you’ll learn:

• Manage the scheduling call, from setting the right appointment length to confirming contact information
• Greet clients and patients by name upon arrival, varying the greeting based on the reason for the visit
• Set client expectations at check-in and in the exam room
• Efficiently use exam time for history taking, explaining findings, recommending procedures and follow-up care
• Schedule the next preventive care exam or follow-up care at checkout
• Create value for veterinary care, presenting service first and price last
• Collect payment
• Confirm future reminders at checkout, ensuring recurring care
• Enter callbacks

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

 For delivery details, see our Terms and Conditions.