The exam room is your classroom. When you’re an effective communicator in the exam room, you can increase acceptance for professional services and products, boost client satisfaction and retention, and enjoy healthy revenue from better compliance. What you’ll learn:
- Taking a team approach to client communication because repetition gets results
- Using body language for collaborative communication that gets clients to YES
- Tailoring your approach to generations from Millennials to Baby Boomers
- Positioning your veterinary team as trusted advisors, reducing the threat of Dr. Google
- Asking history questions that provide insightful information
- Overcoming the barrier of medical jargon, using easy-to-understand terms
- Managing your doctor and technician exam time for productivity
- Educating clients with exam report cards, handouts and YouTube videos
- Following up with calls and emails after visits to check on patient care at home and to ensure clients will return
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
