Creating the 5-Star Experience for Surgery and Dentistry
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Product ID : 5_star_surgery

Creating the 5-Star Experience for Surgery and Dentistry

Price: $139.99
Weight: Free Shipping


When pets have dental and surgical procedures at your veterinary hospital, you can alleviate clients’ anxiety by creating five-star experiences. You’ll boost confidence in your medical team’s abilities and gain clients’ trust because pets will need multiple procedures during their lifetimes. What you’ll learn:

  • Provide treatment plans that explain services, fees and payment choices before admission
  • Assign a “care pair” who will be the client’s personal contact on the surgery day
  • Have a morning huddle to let your team know about surgical patients, order of procedures and client communication expectations
  • Schedule admission and discharge appointments
  • Complete consent forms in advance on the day of diagnosis or by email before procedures
  • Confirm procedures and fasting instructions with calls, emails and/or texts
  • Call clients and text photos when pets are recovered from procedures
  • Provide hospital visiting hours and a comfort room when pets have longer hospital stays

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

 For delivery details, see our Terms and Conditions.


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