When pets have dental and surgical procedures at your veterinary hospital, you can alleviate clients’ anxiety by creating five-star experiences. You’ll boost confidence in your medical team’s abilities and gain clients’ trust because pets will need multiple procedures during their lifetimes. What you’ll learn:
- Provide treatment plans that explain services, fees and payment choices before admission
- Assign a “care pair” who will be the client’s personal contact on the surgery day
- Have a morning huddle to let your team know about surgical patients, order of procedures and client communication expectations
- Schedule admission and discharge appointments
- Complete consent forms in advance on the day of diagnosis or by email before procedures
- Confirm procedures and fasting instructions with calls, emails and/or texts
- Call clients and text photos when pets are recovered from procedures
- Provide hospital visiting hours and a comfort room when pets have longer hospital stays
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
