Even the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. I want to help you guide clients back to kindness and respectful relationships. Get conflict-resolution solutions to these 10 stressful situations:
1. When clients’ calls don’t get answered and roll to voicemail
2. When you ask for consent before starting life-saving care and clients scream, “It’s all about the money!”
3. When clients can’t get an appointment right away
4. When the f-bomb explodes
5. When a client yells, “So if I can’t pay, you’re going to let my dog die?”
6. When a client asks, “It’s how much?”
7. When a client won’t answer her phone during curbside care
8. When a client questions your COVID curbside protocols, “Why can’t I come inside with my pet?”
9. When a 1-star review shocks you
10. When you ultimately need to fire a client
WATCH A PREVIEW: Have Clients Gone COVID Crazy?
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
