Best Practices for Financial Conversations
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Product ID : financial_conversations

Best Practices for Financial Conversations

Price: $139.99
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Your team will face financial conversations with pet owners every day, discussing the cost of preventive checkups, dental procedures, surgeries, illnesses and emergencies. Did you know 27% of pet owners don’t visit veterinarians because they fear large bills? If financing isn’t available, 43% would decline procedures due to cost. Your ability to talk about money will influence pet owners’ decisions to accept care. Rejecting care is a lose-lose result for the patient and practice. What you’ll learn:

  • Assessing whether clients have financial concerns before delivering services
  • Explaining your fees with confidence, using collaborative body language and teaching tools
  • Offering multiple payment choices, including credit cards, third-party financing, preventive care plans and automatic bank withdrawal programs
  • Sharing financial policies upfront on treatment plans, new client forms and emergency authorization forms
  • Asking for a commitment to treat today
  • Showing empathy when clients have financial worries—and offering resources that get you paid

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

For delivery details, see our Terms and Conditions.


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