Best Practices for Financial Conversations

Your team will face financial conversations with pet owners every day, discussing the cost of preventive checkups, dental procedures, surgeries, illnesses and emergencies. Did you know 27% of pet owners don’t visit veterinarians because they fear large bills? If financing isn’t available, 43% would decline procedures due to cost. Your ability to talk about money will influence pet owners’ decisions to accept care. Rejecting care is a lose-lose result for the patient and practice. What you’ll learn:

• Assessing whether clients have financial concerns before delivering services
• Explaining your fees with confidence, using collaborative body language and teaching tools
• Offering multiple payment choices, including credit cards, third-party financing, preventive care plans and automatic bank withdrawal programs
• Sharing financial policies upfront on treatment plans, new client forms and emergency authorization forms
• Asking for a commitment to treat today
• Showing empathy when clients have financial worries—and offering resources that get you paid

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

For delivery details, see our Terms and Conditions.