Product ID : financial_conversations
Best Practices for Financial Conversations
Price: $139.99
Weight: Free Shipping
Description
Your team will face financial conversations with pet owners every day, discussing the cost of preventive checkups, dental procedures, surgeries, illnesses and emergencies. Did you know 27% of pet owners don’t visit veterinarians because they fear large bills? If financing isn’t available, 43% would decline procedures due to cost. Your ability to talk about money will influence pet owners’ decisions to accept care. Rejecting care is a lose-lose result for the patient and practice. What you’ll learn:
- Assessing whether clients have financial concerns before delivering services
- Explaining your fees with confidence, using collaborative body language and teaching tools
- Offering multiple payment choices, including credit cards, third-party financing, preventive care plans and automatic bank withdrawal programs
- Sharing financial policies upfront on treatment plans, new client forms and emergency authorization forms
- Asking for a commitment to treat today
- Showing empathy when clients have financial worries—and offering resources that get you paid
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
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