15 Communication Skills for Veterinary Teams

Beyond the front desk, communication skills are equally important for every team member. This webinar teaches 15 skills that will help you be a more effective communicator with pet owners, whether you’re a receptionist, technician, manager or veterinarian. What you’ll learn:

1. Answer the phone with a Golden Retriever personality
2. Questions to ask during scheduling calls to identify patients’ needs
3. Choices you can offer to see sick patients the same day
4. Juggle four or more phone lines
5. Confirm contact information during scheduling calls or check-in
6. Make appointment confirmation calls that train clients to be on time
7. Greet clients at check-in based on the reason for the visit
8. Open exams with a summary of needed professional services and preventatives
9. Phrase history questions so clients will give you honest answers
10. Verbalize physical exams so clients understand their value and findings
11. Recommend preventive blood work
12. Schedule first, pay last when progress exams are needed
13. Explain service first, price last when presenting invoices
14. Forward-book the next preventive exam during check out
15. Call clients when pets are overdue for preventive care or progress exams

This CE course for your entire team includes:

• Unlimited playback of recorded webinar
• Handout
• Online test
• CE certificate
• 1 hour of CE credit

 For delivery details, see our Terms and Conditions.