Product ID : 15_communication_skills
15 Communication Skills for Veterinary Teams
Price: $139.99
Weight: Free Shipping
Description
Beyond the front desk, communication skills are equally important for every team member. This webinar teaches 15 skills that will help you be a more effective communicator with pet owners, whether you’re a receptionist, technician, manager or veterinarian. What you’ll learn:
- Answer the phone with a Golden Retriever personality
- Questions to ask during scheduling calls to identify patients’ needs
- Choices you can offer to see sick patients the same day
- Juggle four or more phone lines
- Confirm contact information during scheduling calls or check-in
- Make appointment confirmation calls that train clients to be on time
- Greet clients at check-in based on the reason for the visit
- Open exams with a summary of needed professional services and preventatives
- Phrase history questions so clients will give you honest answers
- Verbalize physical exams so clients understand their value and findings
- Recommend preventive blood work
- Schedule first, pay last when progress exams are needed
- Explain service first, price last when presenting invoices
- Forward-book the next preventive exam during check out
- Call clients when pets are overdue for preventive care or progress exams
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
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