With more people spending more time at home, pet adoption rates jumped 34%. “Pandemic pets” brought joy to families but put strains on veterinary teams already overloaded with appointment requests. Some practices simply stopped taking new clients, halting business growth to relieve their essential employees’ fatigue. The lifetime value of one client with one pet can be $8,900! Learn better strategies that won’t limit your hospital’s future growth:
- Scheduling solutions to fit timely new client appointments into an already overloaded schedule
- Sending confirmations that set first-visit expectations and prevent costly no-shows
- Using digital timesaver tools for new client registration and patient histories
- Creating 5-star first impressions that lead to client retention (includes how to calculate your retention rate)
- Showing value for your prices
- Setting up reminders for professional services and products that guarantee return visits
WATCH A PREVIEW: Never Say This to a New Client
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
