Your front-desk team begins and ends every client interaction, from phone greetings to collecting payment. Receptionists can recruit phone shoppers into new clients, increase compliance for your standards of care, promote new services and improve medication and diet sales. Packed with scripts and easy-to-implement ideas, this course will teach your receptionist how they can directly impact hospital revenue. What you’ll learn:
- Promote services, products and doctors during telephone greetings
- Schedule overdue patients with reminder callbacks
- Check the status of all pets when clients call to schedule exams
- Increase compliance for intestinal parasite screening
- Promote medication and diet refills at check-in
- Educate clients about early detection screens before exams begin
- Recruit phone shoppers into new clients
- Forward book the next exam, keeping the schedule full and productive
- Lead clients to schedule dental and surgical procedures on the day of diagnosis
- Design educational bulletin boards with monthly themes in the lobby
- Use social media to engage clients and promote services
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
