Your hospital is busier than ever. Your next crisis: HR experts say an employee turnover tsunami is coming. While burnout among veterinary teams was HUGE before COVID, it intensified to 80% during the pandemic. Now 27% of client service representatives plan to quit and leave the profession in 2021. If you’re not already training new hires, you will be soon. Don’t hire candidates with the same skills to fill empty jobs. You need to bounce forward, not back. Seek candidates with “upskills” who embrace using technology such as email, texting, and apps. When you hire and train CSRs in both technology and client-service skills, your team will increase practice profits. What your team will learn:
1) How to let callers hear the smile in your voice
2) Manage multiple callers gracefully
3) Lead scheduling conversations for concise calls
4) Show enthusiasm and empathy over the phone and in person
5) Embrace technology and master new ways to communicate
6) Show value for fees
WATCH A PREVIEW: Got CSR Turnover? Teach This Skill
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
