Is your team treating price shoppers as nuisances or new clients? Research shows 60% of callers have decided to do business with you before they dial—but are you closing the sale? You should welcome 25 new clients per full-time veterinarian each month, or an average of one per business day. Get proven telephone techniques to grow your practice with scripts and sample conversations. What you’ll learn:
- Understand the new client growth opportunity of phone shoppers
- Assign accountability to receptionists to generate revenue for the hospital
- Benchmarks for recruiting new clients
- Establish rapport with callers during the greeting
- Assess which professional services and products the pet will need
- Describe services before prices so callers can make educated decisions
- Show value for the cost of veterinary care
- Ask the caller to commit now to booking an exam
- Marketing incentives for new clients
- How much time you should invest in a price shopper call
- Direct callers to your website for more information
- Complete the new client registration when scheduling the exam to cement the relationship
- Monitor your team’s monthly phone shopper performance
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
