All the dollars and time that your hospital invests in its website, social media, app, community events and marketing initiatives could be wasted if receptionists fail to close the sale. Did you know 53% of veterinary receptionists don’t ask prospective clients to book appointments? Small animal hospitals need to welcome 25 to 30 new clients per doctor per month to maintain thriving practices. Loaded with scripts, this training program will teach receptionists how to convert callers into clients. What you’ll learn:
- Share your Golden Retriever smile and eagerness to help
- Listen without interrupting so you know what information callers are seeking
- Make emotional connections with callers—sharing excitement of new pets and expressing empathy for sick pets
- Use caller and pet names to start relationships
- Ask questions to determine which medical services pets will need
- Give callers your full attention—recruiting new clients is your top priority
- Offer incentives to get callers to commit to appointments now
- Lead callers to schedule with the two-yes-options technique
- Set up new client records during scheduling calls
- Compliment callers’ decisions to choose your hospital
- Create expectations for initial exams
- Measure your caller-to-client conversion rate
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
