Own the Phone: How to Lead Conversations
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Product ID : own_the_phone

Own the Phone: How to Lead Conversations

Price: $139.99
Weight: Free Shipping


The telephone is the front door of your veterinary hospital. Callers will form an impression of your business within 7 seconds. Your reception team needs to lead every conversation, communicating with confidence and professionalism. What you’ll learn:

  • Assess employees’ phone skills instead of “I had no idea what my employees were telling callers”
  • Begin calls with welcoming attitudes
  • Show enthusiasm and empathy for callers
  • Lead the pace of calls when scheduling exams and procedures
  • Manage hold time efficiently
  • Be professional, even when callers become demanding 

WATCH A PREVIEW: Reclaim Control of Scheduling Calls


This 1-hour course includes:

  • Team enrollment
  • Unlimited 24/7 replay
  • Handout with step-by-step instructions and facilitator's guide
  • Online test
  • 1 hour of CE credit
  • Watch on any device: Smartphone, tablet, and computer
  • Your training manager may view learner progress reports
  • Add or remove learners anytime at no additional cost 


Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses. 


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.


Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions. 

For delivery details, see our Terms and Conditions.


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