Did you know the average healthcare call takes 8 minutes? While your client care team strives to provide five-star engagements, the reality is inconsistent service, hold times, and frustration for both you and callers. Texts can erase hours of time-sucking calls. Research shows 70% of consumers want to text you. While millennials are the largest pet-owning segment and are heavy text users, 86% of seniors also use text. Get how-to instructions to leverage this time-warping tool and elevate efficiency. What you’ll learn:
- Why you need to offer texting right now
- Who can provide texting services
- Uncover more than 15 ways to use texting to boost your revenue and delight clients, including prompting refills, confirming appointments, sharing surgical patient photos, dosing reminders, and texting callbacks
WATCH A PREVIEW: Stop Time-Sucking Calls
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
