How to Triage Phone Calls
Click to enlarge
Product ID : triage_calls

How to Triage Phone Calls

Price: $139.99
Weight: Free Shipping


Your client care team needs to promptly and professionally respond to pet owners when they call with urgent requests. You want to retain clients and deliver timely patient care. What you'll learn:

  • Ask questions to identify emergency situations
  • Manage scheduling calls for sick patients who need to be seen today
  • How to handle last-minute prescription refill requests
  • Quickly connect callers when pets are experiencing medical emergencies

WATCH A PREVIEW: How to Triage a Call About a Sick Pet


This 1-hour course includes:

  • Team enrollment
  • Unlimited 24/7 replay
  • Handout with step-by-step instructions and facilitator's guide
  • Online test
  • 1 hour of CE credit
  • Watch on any device: Smartphone, tablet, and computer
  • Your training manager may view learner progress reports
  • Add or remove learners anytime at no additional cost


Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.


Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge. 


Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email with your questions.

For delivery details, see our Terms and Conditions.


E-mail to a friend