Did you know turnover among veterinary receptionists is 26% compared to the national average of 16%? Veterinary receptionists stay with your hospital an average of 1 to 3 years. Get strategies to retain the most valuable position in your practice. What you’ll learn:
- Start strong on the first day of employment
- Which essential skills receptionists should learn
- Provide orientation checklists for a path to success
- Set learning goals and provide training from telephone to computer skills
- Share a how-to manual to explain processes and provide answers
- Assign a mentor to instill confidence and create checkpoints
- Give new hires coaching and constant feedback about good performance and areas to improve
Watch a preview of this course in my short video: 4 Quick Receptionist Training Tips
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- 1 hour of CE credit
- CE certificate
For delivery details, see our Terms and Conditions.
