Wait time is an issue at most hospitals, and it gets worse the larger the practice. Most clients are willing to wait up to 15 minutes before they lose their patience. What you’ll learn:
- Understanding clients’ expectations, preferred appointment times and average waits
- What to tell clients while they’re waiting
- Tracking your client wait times for benchmarking
- Scheduling techniques that will help you strive to have timely exams
- Rescue medical staff from chatty clients—or move a chatty doctor onto the next exam
- Using timers and other techniques to monitor your timeliness
- Scheduling admission and discharge appointments
- Options to see sick patients and work-ins
- Dozens of strategies to keep doctors on time
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
