Your front-office team needs to handle challenging callers with grace and professionalism. Learn techniques to be calm and confident while you turnaround angry callers into happy clients. Focus on what you can do, offering solutions to callers. Get advice on controlling your emotions and to be pleasant even when a caller shouts obscenities. You’ll learn how to successfully resolve these everyday situations when a caller:
- Demands to talk with the doctor, who isn’t available
- Has a sick pet but your schedule is full
- Overshares a volume of information about her pet’s symptoms when scheduling
- Needs a prescription refilled immediately
- Asks what you charge for dental procedures because her veterinarian’s price is outrageous
WATCH A PREVIEW: "I need to speak to the doctor NOW!"
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
