Every patient visit merits a follow-up call, whether for medical or client-service reasons. Callbacks let you proactively be patient advocates. In addition to checking on home care and resolution of the health concern, callbacks give you opportunity to book follow-up care if it was not scheduled at checkout, increase clients’ understanding of their pets’ health care and can generate immediate revenue. What you’ll learn:
- Trends in return patient visits
- Why every patient visit needs a follow-up phone call
- Assign callbacks to specific employees to personalize the client experience
- Follow up after a patient has been discharged from surgery, dental procedures or illnesses
- Increase medical progress exams
- Reach out to clients with pets overdue for checkups
- Call clients who don’t schedule procedures on the day of diagnosis
- Better manage drug monitoring
- Check on patients with chronic conditions
- Call after preventive care visits to increase client loyalty
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
