It’s the one-year anniversary of delivering curbside care. Its challenges have created overworked teams and quick-tempered clients. Clients miss seeing you and sharing emotional bonds. Let’s elevate client experiences to 5-star “concierge” care and support your team with more heartfelt thanks from pet owners.
Learn how to set a gold standard for curbside care:
- Develop phone scripts and confirmations so clients know what to do upon arrival
- Make videos on how to use your app, get medication refills, and text your practice
- Create efficient check-in processes for appointments and medication pickups (includes tips on how to greet clients at their cars and make meaningful connections)
- Collect histories with online forms so your team can ask focused follow-up questions
- Use video chat to fill gaps in face-to-face interactions
- Provide digital consents and treatment plans with signature capture
- Use secure digital payments (waiting to check out at the front desk was always a hassle)
- Summarize today’s visit with exam report cards, “textbacks,” and video recordings
WATCH A PREVIEW: 3 Ways to Engage Clients During Curbside Care
WHAT YOU GET
This 1-hour course includes:
- Team enrollment
- Unlimited 24/7 replay
- Handout with step-by-step instructions and facilitator's guide
- Online test
- 1 hour of CE credit
- Watch on any device: Smartphone, tablet, and computer
- Your training manager may view learner progress reports
- Add or remove learners anytime at no additional cost
HOW TO WATCH RECORDED COURSES
Employees may view courses 24/7 on a computer, tablet, or smartphone. Employees will log into Communication Solutions for Veterinarians’ eLearning to access recorded courses.
HOW TO MANAGE LEARNERS
Your training manager will submit the online form to add or remove employees in your training group. Each employee will use an individual email to take courses, track progress, and store CE certificates. A shared email may not be used to earn CE credit because the first person who takes the test will satisfy it and names will print on CE certificates. Your training manager may view learner progress reports and add or remove learners anytime at no additional charge.
COURSE USE POLICY
Online courses are for individual hospital use. Multi-location hospitals and corporate groups will need to enroll each location separately. Course materials are copyrighted. Course materials include videos, slides, audio, handouts, and tests. Course materials are for educational use by employees of the single hospital location that purchased the training. We offer discounts for multi-location hospitals and sales professionals. Call 720-344-2347 or email info@csvets.com with your questions.
For delivery details, see our Terms and Conditions.
