Creating the 5-Star Experience Over the Phone
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Product ID : 5_star_phone

Creating the 5-Star Experience Over the Phone

Price: $139.99
Weight: Free Shipping


Get proven techniques to become a true phone professional in this training program. What you’ll learn:

  • Answer calls promptly, especially if the caller is experiencing a pet emergency
  • Personalize the call experience with caller and pet names
  • Take control and set the tone at the beginning of the call
  • Impress callers, even when you have to place them on hold
  • Ask open-ended questions to determine patient needs
  • Lead callers to make appointments
  • Turn scripts into talking points so conversations sound natural, not rehearsed
  • Be an amazing listener and offer specific answers
  • Show appreciation and end with a positive comment

This CE course for your entire team includes:

  • Unlimited playback of recorded webinar
  • Handout
  • Online test
  • CE certificate
  • 1 hour of CE credit

 For delivery details, see our Terms and Conditions.


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