Get proven techniques to become a true phone professional in this training program. What you’ll learn:
- Answer calls promptly, especially if the caller is experiencing a pet emergency
- Personalize the call experience with caller and pet names
- Take control and set the tone at the beginning of the call
- Impress callers, even when you have to place them on hold
- Ask open-ended questions to determine patient needs
- Lead callers to make appointments
- Turn scripts into talking points so conversations sound natural, not rehearsed
- Be an amazing listener and offer specific answers
- Show appreciation and end with a positive comment
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- CE certificate
- 1 hour of CE credit
For delivery details, see our Terms and Conditions.
