Product ID : hold_time
Callers Hate to Hold: Solutions to Manage Hold-Time
Price: $139.99
Weight: Free Shipping
Description
When existing and prospective clients call your veterinary hospital, 70% of calls will get placed on hold. Your front-desk team needs to treat the hold button with respect and efficiently manage multiple callers. What you’ll learn:
- Rules for when and how to place callers on hold
- What to say when you must initially place a caller on hold
- Techniques to juggle multiple incoming calls
- Give callers an option to hold or receive a call back
- How to get backup support when you get a tsunami of calls
- How to properly connect calls
- Use texting services and direct-dial lines to lessen front-desk volume
- Relocate your phone receptionist
- Schedule callback times for the medical team
- What callers should hear while holding
BONUS: Facilitator's guide to help your team set goals from the training
This CE course for your entire team includes:
- Unlimited playback of recorded webinar
- Handout
- Online test
- 1 hour of CE credit
- CE certificate
For delivery details, see our Terms and Conditions.
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